Testimonials & Fundamentals
Testimonials from our staff
Our fundamentals
Safety is an uncompromising requirement for everyone. Know and practice the safety procedures for your job. Our passengers’ safety is Job #1, however watch out for the safety of your teammates as well, for we’re all part of the Worldwide Jet family. Never take shortcuts that compromise safety.
It’s all about the Worldwide experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the “WOW” factor that turns clients into raving fans. Remember, accomplishing the impossible simply takes a little longer, but it’s what we do.
Make decisions by asking yourself, “What would I do if this were my company? What would I do if I was writing the checks? Will this help our team succeed?”
Take personal responsibility for making things happen. Respond to every situation by looking for how we CAN do it, rather than explaining why it can’t be done. Be resourceful and show initiative. Don’t make excuses or wait for others to solve the problem. See issues through to their completion.
Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one’s looking. If you make a mistake, own up to it, apologize, and make it right.
It’s not about you. Don’t let your ego or personal agenda get in the way of doing what’s best for the team. Be there for each other and be willing to step into another role or help a co-worker when that’s what’s required for success. Help each other succeed. Treat all team members equally.
While effort is important, our clients and our teams expect RESULTS. Follow up on everything and take responsibility to ensure that tasks get completed and that problems don’t derail us. Set high goals, use measurements to track your progress, and hold yourself accountable for achieving those results.
Be open to learning from others, no matter what role they have, and regardless of their age, background, experience, or tenure with our company. We make better decisions when we consider multiple perspectives.
Be willing to do whatever it takes to achieve results . . . plus a little bit more. Whether it’s starting early or doing something that’s not in your job description, it’s the extra mile that separates the ordinary from the extraordinary.
Listening is more than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend your judgment and be curious to know more, rather than jumping to conclusions. Above all, listen to understand.
Speak honestly in a way that helps to make progress. Say what you mean, and be willing to ask questions, share ideas, or raise issues that may cause conflict when it’s necessary for team success. Be courageous enough to say what needs to be said. Address issues directly with those who are involved or affected.
Rigorously follow our operating procedures to ensure consistency, high performance, and reliability. Be especially mindful of our industry regulations, as these are outright requirements for doing business.
Take care of yourself at home and at the office. Eat well, exercise, and get adequate sleep. Support each other in making healthy choices. The healthier you are, the more you’ll thrive personally and professionally.
Our clients return to us because they need and trust us. Honor that trust by keeping their information in confidence and taking appropriate steps to safeguard it.
Do what you say you’re going to do when you say you’re going to do it. This includes schedule commitments and being on time for all phone calls, appointments, meetings, and promises. If a commitment can’t be fulfilled, notify others early and agree on a new commitment to be honored
Respond to questions and concerns quickly, whether it’s in person, on the phone, or by e-mail. This includes simply acknowledging that we got the question and we’re “on it,” as well as keeping those involved continuously updated on the status of outstanding issues.
Demonstrate a passion for excellence and take pride in the quality of everything you touch and everything you do. Have a healthy disdain for mediocrity. Good is not good enough. Always ask yourself, “Is this my best work?”
With appropriate respect for confidentiality, share information freely throughout our organization. The more people know, the better we can collaborate. Learn to ask yourself, “Who else needs to know this?”
Put their needs ahead of our own. There’s no greater way to build a reputation than to steadfastly do what’s right for others. Sometimes doing what’s best means saying “no.”
Solve problems before they happen by anticipating future issues, planning for contingencies, and addressing them in advance. Work with appropriate lead times. Preventing issues is always better than fixing them.
Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience.
Missing just one detail can have an enormous impact on a job. Be a fanatic about accuracy and precision. The goal is to get things right, not simply to get them done. Double-check your work. Get the details right the first time.
You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. Give people the benefit of the doubt. Your attitude is contagious. Spread optimism and positive energy.
Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for others and ask when you’re not clear on what they expect of you. End all meetings with clarity about action items, responsibilities, and due dates.
Every conversation, phone call, e-mail, letter, and even voicemail, sets a tone and creates an impression. Pay attention to every interaction and be sure you’re setting a tone that’s friendly, warm, and helpful. Take responsibility to see that our aircraft and office environment is clean, neat, and professional.
Recognizing people doing things right is more effective than pointing out when they do things wrong. Regularly extend meaningful acknowledgment and appreciation — in all directions throughout our company.
Have a passion for what we do and be fully engaged. Make the most of each day by approaching every task with energy, focus, purpose, and enthusiasm. Work with a sense of urgency to get things done.
Understand your clients’ worlds and perspectives. Know their challenges and frustrations, and their needs and wants. See the world from their perspective. The better you understand them, the more effectively you can anticipate, meet, and even exceed their needs.
While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don’t take things personally or take yourself too seriously. Laugh every day.
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